Contact information

📬 Contact Us — We're Here to Help!

Welcome to Fingers & Paws — where magical moments between kids & pets come to life.
If you have any questions about your order, need sizing help, or simply want to share adorable photos, we’re here for you!

📩 Get in Touch

Customer Support Email

📧 support@fingersandpaws.org
We reply within 24–48 hours (Mon–Fri, excluding holidays).

Business Hours

🕒 Monday–Friday: 9am–5pm (MUT)
Weekend & holidays: Closed

🐾 Frequently Asked Questions

Where is my order?

Once your order ships, you will receive a tracking link by email. Tracking updates may take 24–48 hours to refresh.

How long does shipping take?

Estimated delivery times:

  • USA: 5–12 business days

  • UK: 5–10 business days

  • Europe: 7–14 business days

  • Australia & New Zealand: 7–14 business days

  • Canada: 7–14 business days

(Processing time: 2–5 business days)

Can I change or cancel my order?

Because every item is made-to-order, changes may only be possible within the first 6 hours after purchase.
Email us immediately with your order number.

Do you accept returns?

We accept returns for damaged or defective items.
Please email us photos + your order number and our team will arrange a replacement.

Do you ship worldwide?

We ship to:
🇺🇸 USA • 🇬🇧 UK • 🇪🇺 Europe • 🇦🇺 Australia • 🇳🇿 New Zealand • 🇨🇦 Canada

🧵 How Our Products Are Made (Print-On-Demand Model)

At Fingers & Paws, every product is specially made for you when your order is placed.
This ensures:

✔ Fresh, high-quality prints
✔ Reduced waste & more eco-friendly production
✔ A wider variety of designs for kids & pets

Since everything is made-to-order:

  • Your item begins production after purchase

  • Production takes 2–5 business days

  • Then it ships based on your country’s delivery time

This is why we cannot guarantee last-minute cancellations, but we always try to help.

📦 Returns, Replacements & Damaged Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the issue

  • A short description

Our team will quickly process a free replacement.

🧸 Sizing Help

Unsure about sizing for your child or pet?
Email us your pet’s breed or your child’s age/height — our team will help you pick the perfect size based on real customer feedback.

❤️ We Love Seeing Your Moments

If you'd like to share cute photos of your kids and pets wearing our matching outfits, feel free to email them to us!
You may even be featured on our store or social media (with your permission).

🏢 Business Information

Trading Name: Fingers & Paws
Operated By: VM Digital Ventures LTD

Registered Business Address:
Carreau Laliane Branch Road
Mon Desir, Vacoas
73108
Mauritius

Support Email: support@fingersandpaws.org
Phone: +230 5775 3523

🛡 Intellectual Property & Brand Protection

All designs, graphics, and content on this website are the property of Fingers & Paws / VM Digital Ventures LTD and protected under international copyright and trademark laws.
Unauthorized use, reproduction, or distribution is prohibited.

✨ Thank You for Supporting a Small Business

Every order helps us grow and continue creating magical matching moments for families and their furry friends.
We appreciate you! 🌟