Refund policy

Fingers & Paws – Refund & Returns Policy

At Fingers & Paws, we want you to love your order.
If something isn’t right, we’re here to help.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us at
📧 support@fingersandpaws.org within 7 days of delivery.

Please include:

  • Your order number

  • Clear photos of the item and packaging

  • A brief description of the issue

Once verified, we will replace or refund the affected item at no cost to you.

2. Change of Mind / Wrong Size

Because our products are printed on demand, we cannot accept returns or exchanges for:

  • Wrong size ordered

  • Change of mind

  • Choosing the wrong colour or design

Please review product descriptions and size charts carefully before placing your order.

3. Order Cancellations

Orders can only be cancelled or modified before production begins.
Once an item has entered production, cancellations or changes are no longer possible.

4. Lost, Delayed, or Stolen Packages

If your order is delayed or appears to be lost, please contact us at:
📧 support@fingersandpaws.org

We will work with the shipping carrier to resolve the issue.
If the carrier confirms the package as lost, we will arrange a replacement or refund.

5. Returned-to-Sender Packages

If an order is returned due to:

  • An incorrect or incomplete address

  • Recipient unavailable

  • An unclaimed package

We can reship the order; however, additional shipping fees may apply.

Refunds are not available for returned-to-sender items unless the package is successfully returned to us in good condition.

6. Refund Method

Approved refunds are issued to the original payment method, including:

  • PayPal

  • Credit or debit cards (processed through PayPal)

Refund processing times may vary depending on your bank or payment provider.

7. Contact Us

If you have any questions about refunds or returns, please contact us at:
📧 support@fingersandpaws.org